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Conflict is a natural part of work and life. 

Can the skills and practices that create empathy help to shift conflict? 

We believe so.

We're a group of mediators in Toronto who value empathy above all when it comes to conflict resolution. Our experience lies in working with people and organizations to find solutions that allow everyone to flourish.

We're here to help.


Our approach to mediation is grounded in building perspective by using compassion and empathy. We understand that each situation is going to be different based on the goals and frameworks of everyone involved which is why we tailor a unique approach based on your needs. 

We're here to help you uncover your strengths. 





We firmly believe that a custom approach is the best way to get to the other side. Let's work together to create a custom plan to get you unstuck.

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We have been working together, training together, and strategizing in the car together on the way to mediations since 2003.

It didn’t take long for us to discover that, as different as we may be, we actually have a lot in common.


Our backgrounds are as diverse as our bag of tricks when it comes to building strength, capacity, and compassion in impossible-seeming situations.

We all arrived at conflict resolution through different pathways: Lisa through law, Pam through science, Niki through entertainment, and Lyn through grassroots initiatives.

We have helped neighbours see eye-to-eye, we have helped landlords and tenants understand one another, and we have gotten people in organizations back to speaking a common language again.

We all value fairness and think that mediation offers the best options for moving people ahead

We understand that conflict is natural, and something to be curious about when it crops up.

We believe in leading with empathy and recognize the importance of humanizing, rather than demonizing one another.

More than anything, we want to help you recognize your own capacity for courage in times of conflict and help you get to the other side more aware of what you were capable of all along.

Here's to a clearer, more peaceful path forward. 



We’re a group of Toronto-based mediators from a diverse array of backgrounds and experiences.
We work with clients to help them uncover their strengths and facilitate better communication at work, at home, and in the wider community.
When it comes to conflict, we’ve seen it all, and then some.



Lyn is a mediator and trainer with 35 years of experience in workplaces, non-profit organizations, government, and community conflict resolution.  


This former Co-ordinator of Workplace and Organizational services for St. Stephen’s Community House has also been a trainer for international peace teams working in conflict zones around the world.

She has served on numerous boards of directors for peace, justice, and environmental organizations, and for food and housing co-ops.  She is un-phased by conflict on boards, among staff teams, and within community organizations.   


Lyn is an avid cyclist, a grandmother, loves nature, music, dancing, and gardening.



Pam’s focus is on conflict in the workplace. Her experience spans both private and public sectors and she’s no stranger to working with teams, management, and individuals from government, universities, health care providers, not-for-profit organizations, advertising, and manufacturing.

In a past professional life she was a Professor of Medicine at the University of Toronto with a specialization in communication. Pam has published widely on topics including communication between patients and physicians, and patient and physician decision-making.

Pam approaches everything from conflict to home design to basketball (Go Raptors!) with a deep sense of commitment, respect and good humour.



Lisa LaBorde was called to the Bar in 2000 and has been serving as a fierce advocate for families ever since. After a stint at the Ontario Human Rights Commission, she was counsel at the African Canadian Legal Clinic where she honed her intersectional approach to the law. Since 2004, Lisa has practiced child protection law in private practice representing parents and children as an agent for the Office of the Children's Lawyer.  

Most recently Lisa has served as legal counsel for the Motherisk Commission where her duties included management of the Commission's community and stakeholder consultation process.  Lisa is also an accredited family mediator and her goal is to help parties make informed decisions with a clear understanding of their own interests and possibilities.

You can find Lisa hunting for vintage clothing and furniture on the weekends or finding the best hiking trails close to the city.



Nearly everything Niki Landau does is informed by her practice of deep listening. With over 20 years' experience in conflict management, Niki has mediated family and community conflicts and has entered organizations at the highest levels to help resolve disputes. 


After travelling to the Middle East as part of the Compassionate Listening Project, a grassroots peacemaking initiative, Niki was trained as a Compassionate Listening Facilitator.  She is also trained in screening for domestic violence and was a co-author on The Family Mediation Handbook, 3rd, 4th and 5th editions.

The use of theatre in exploring conflict is an ancient practice, and Niki, a professional actor and playwright, often uses storytelling and role-playing to raise awareness, practice empathy, and develop dispute resolution skills in high-conflict areas.  She’s melded the two disciplines in her award-winning play about conflict and dialogue in the Middle East, Territories.

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